Resources
White Papers
Building Blocks for The Dynamic Contact Center (Calabrio)
Humanize the Workforce-Eight Ways to Retain Your Top Talent (Teleopti)
Understanding How Interaction Analytics Can Reduce Agent Attrition (CallMiner)
Contact Center Compliance Under The Biden Administration (NICE)
E-books
The Future of Cloud Software in Your Contact Center (Aspect Software)
Happy Agents, Happy Customers (Aspect Software)
Legal and Regulatory Impacts of the Coronavirus on the Contact Center (NICE Systems)
Customer Care in The Digital Age (Jacada)
Blog Posts
Verint Speeds Up the Hiring Process in a Red-Hot Labor Market
Five Steps to Business Intelligence Success (Expert Advice)
Verint Is Uniquely Positioned to Address the Needs of SMB (Verint)
Dick’s Articles
SPECIAL REPORT: Biden Administration Acts to Improve the U.S. Government CX
Four Ways to Cut Costs in the Contact Center
Three States Lead the Way in Consumer Privacy Protections
From Workforce Optimization to Workforce Engagement Management
Lessons from your friendly neighborhood public service employees
Biden Administration Impact On Contact Centers
Voice Biometrics – Next Must-Have Technology for Contact Centers
Contact Center Recruiting Tap Into The Older Workforce
Legal & Regulatory Developments in 2020, What to Expect 2021
Expert Advice – Now That CCPA Is in Effect Are You Ready
SPECIAL REPORT: Biden Administration Acts to Improve the U.S. Government CX
Four Ways to Cut Costs in the Contact Center
Three States Lead the Way in Consumer Privacy Protections
From Workforce Optimization to Workforce Engagement Management
Lessons from your friendly neighborhood public service employees
Biden Administration Impact On Contact Centers
Voice Biometrics – Next Must-Have Technology for Contact Centers
Contact Center Recruiting Tap Into The Older Workforce
Legal & Regulatory Developments in 2020, What to Expect 2021
Expert Advice – Now That CCPA Is in Effect Are You Ready