Resources
White Papers
Optimizing Customer Engagements (Nice)
Building Blocks for The Dynamic Contact Center (Calabrio)
Humanize the Workforce-Eight Ways to Retain Your Top Talent (Teleopti)
Understanding How Interaction Analytics Can Reduce Agent Attrition (CallMiner)
Contact Center Compliance Under The Biden Administration (NICE)
E-books
The Future of Cloud Software in Your Contact Center (Aspect Software)
Happy Agents, Happy Customers (Aspect Software)
Legal and Regulatory Impacts of the Coronavirus on the Contact Center (NICE Systems)
Customer Care in The Digital Age (Jacada)
Blog Posts
Contact Centers Face Compliance Challenges in 2021 (SMART)
Five Steps to Business Intelligence Success (Expert Advice)
Verint Is Uniquely Positioned to Address the Needs of SMB (Verint)
Voice Prints: A New Answer to Identity Fraud
It’s OK to Get Personal with Your Customers
Dick’s Articles
Three States Lead the Way in Consumer Privacy Protections
From Workforce Optimization to Workforce Engagement Management
Lessons from your friendly neighborhood public service employees