White Papers

Building Blocks for The Dynamic Contact Center (Calabrio)

Humanize the Workforce-Eight Ways to Retain Your Top Talent (Teleopti)

Understanding How Interaction Analytics Can Reduce Agent Attrition (CallMiner)
 

E-books

Happy Agents, Happy Customers (Aspect Software)

Legal and Regulatory Impacts of the Coronavirus on the Contact Center (NICE Systems)

Customer Care in The Digital Age (Jacada