Our Services
Public Market Research Reports
Every year Dick authors a comprehensive market research report on interaction recording, workforce management, speech analytics or other contact center solutions. Each report explores significant trends and market drivers, projects future market size, provides market shares, and contains highly detailed profiles of each major vendor. The executive summary itemizes the actions and strategies vendors must take to grow market share. Pelorus reports are crisp and to the point – rarely exceeding 125 pages.
Custom Market Research Report
Sometimes clients need information that is not contained in any published report. Examples are:
- What is the total demand for our solutions?
- Who are the major players and what are their strengths and weaknesses?
- What are the most effective sales channels for our products?
- What messaging points will be most effective?
- What are some new markets we should be addressing?
Our research is fast, accurate, confidential, and performed at a substantially lower cost than other consulting firms. We rely on extensive secondary research and, in partnership with Contact Center Pipeline for direct surveys of contact center decision-makers and influencers.
White Papers
Pelorus Associates is one of the most widely published and widely read authors of White Papers serving the contact center industry. Our papers are well-crafted, thoroughly researched, easy (even fun) to read, and build a solid case for your solution.
