Our Services

Public Market Research Reports

Every year Dick authors a comprehensive market research report on interaction recording, workforce management, speech analytics or other contact center solutions. Each report explores significant trends and market drivers, projects future market size, provides market shares, and contains highly detailed profiles of each major vendor. The executive summary itemizes the actions and strategies vendors must take to grow market share. Pelorus reports are crisp and to the point – rarely exceeding 125 pages.

Custom Market Research Report

Sometimes clients need information that is not contained in any published report. Examples are:

Our research is fast, accurate, confidential, and performed at a substantially lower cost than other consulting firms. We rely on extensive secondary research and, in partnership with Contact Center Pipeline for direct surveys of contact center decision-makers and influencers.

White Papers

Pelorus Associates is one of the most widely published and widely read authors of White Papers serving the contact center industry. Our papers are well-crafted, thoroughly researched, easy (even fun) to read, and build a solid case for your solution.

Marketing Communications

You may not need a retainer-based public relations firm to create content for your blog, a case study, speaker for your sales meeting, press release, article for a trade magazine, or narrator for a Webinar. Pelorus Associates can do this quickly, professionally, and economically.