• Founded in 1924
  • 6 000 employees across 29 countries
  • $1.4 billion revenue in 2021
  • Headquarters: Paris, France
  • URL:  quadient.com

Did you know?

Companies lose 20 to 30% of revenue every year due to inefficiencies
Productivity could increase up to 25% by reducing idle or nonproductive time in the back-office
20% of customer inquiries regarding service issues require a follow-up contact



Quadient is a global leader in the document management industry. The company’s technology speeds and simplifies internal processes, ensuring that essential information gets to the right people at the right time and with intelligent integration.

Quadient solutions target the fulfillment phase of the customer journey. The company recognizes that the quality of the customer experience is determined more by results than processes. If the expensive gift arrives two days after the wedding no amount of charm, empathy, and make-goods will retain this customer. Timely delivery, ongoing communications, and follow-up are essential.

Quadient’s award-winning solution, Inspire, helps companies design, manage, and deliver personalized accurate and compliant communications across all channels from one centralized platform. In a simple sense, Inspire software makes sure that the right hand knows what the left hand is doing.

Pelorus contribution:  Quadient has a long and successful history with documentation-intensive industries such as insurance, government, and healthcare where its software solutions speed problem-solving, reduce errors, reduce labor costs, and help assure compliance. Quadient sees a significant opportunity to leverage its communications and processing skills to encompass all consumer touch points, including client contact centers which often have hundreds or even thousands of agents.

Pelorus Associates will support Quadient’s market efforts by sharing its expertise about the contact center industry and helping the company build awareness and demand in the North American contact center market .

Pelorus Associates is your go-to consultant for white papers and research on compliance issues as they affect the contact center.  We have published numerous white papers, articles, and blog posts on the subject of compliance and have gained recognition for this expertise. Please CONTACT US for consultant services or research. View our current papers HERE.

Dick Bucci – 2020 Contact Center Pipeline’s Wall of Fame and was recently elected to the newly formed Contact Center Pipeline Advisory Board

Read Dick’s latest article:

Four Ways To Cut Costs In The Contact Center

Understanding the
Global Market for
Workforce Management Solutions

Pelorus Associates provides our audience with quality, engaging workforce management content that supports them in growing themselves and their organizations. Our latest comprehensive analysis of trends, developments, and market Structure will be an invaluable resource for your business.


  • Increased customer retention
  • Reduced compliance risks.
  • Increased employee productivity and efficiency
  • More cost-effective operations.

White Papers As Marketing Tools

A white paper can help to establish your company as an authority in its field and build a rapport with potential clients. Rather than trying to push a particular product or service, a white paper gives a balanced, academic view on a problem or topic while subtly suggesting that your business has expertise in this area.  Get Pelorus White Papers!



White papers crafted by a recognized industry authority build stature for your company and a reputation for thought leadership. White papers are especially valuable for young companies with limited budgets that need to quickly establish visibility and build credibility.


The Full Story

Unlike print and electronic media, white papers are not pressed for space, white papers can present the story behind the solutions and research can be told. They have the space to use case studies, expert quotations, research statistics, and other tools to drive home the point.

Staying Power

Well crafted white papers have staying power– you can still collect leads long after the paper was initially published. Many businesses who purchase Pelorus Reports continue to generate leads from their downloads years after their paper was initially published..

Sharing Success

White papers allow businesses to demonstrate their success with other companies in a very distinct way.  Businesses can use a well-written paper to build their brand and confirm that they have the knowledge and expertise to go the distance.

Identify Market Space

Although a White Paper gives insight into a product or service it can also be used as a prominent way to establish your current place in the market or even redefine a place in the market and instantly give you an edge on the competition!

Digital Dynamism

Not just a way to produce static print content, producing a digital White Paper means you can showcase your dynamic business by including engaging graphs, video clips and links to websites offering the audience a more immersive experience.

Our current reports

Our reports offer comprehensive analysis of trends, developments, and market structure will be an invaluable resource for your business.